Privacy policy

Who we are

ROAS Expert is run by Westside Techno Consultants, Ring Road 2, Bilaspur, Chhattisgarh 495001, India. We decide why and how the personal data in this policy is used. Under EU and UK law that makes us the controller, and under Indian law the data fiduciary.

Questions and requests about your data go to Rishabh Gupta, our founder, at rishabh@roasexpert.com. He’s also our grievance officer for India.

This policy covers this website, enquiries, calls and job applications. It doesn’t cover data we handle for clients as part of our work. The contract with each client covers that.

What we collect and why

When you fill in the contact form

We ask for your first name, last name and email address. You can also add your company, phone number and a message. We use these to reply, to talk about your project and, if you ask, to send a proposal. The form uses Google reCAPTCHA to block spam, which is covered in the next section.

When you book a call

The booking page asks for your name and email address and records the time you pick and anything you type into it. It adds the call to our calendar and emails you a confirmation with the details for joining.

When you email us

We keep your emails and our replies so we can follow the conversation.

When you apply for a job

If you write to careers@roasexpert.com, we use your CV and anything else you send to consider you for the role.

When you browse the site

Our hosting provider logs each request, with your IP address, browser, the page and the time, to keep the site running and secure. Our analytics and advertising tools record the pages you view, what you click, how you got here (including the click ID when you arrive from an ad), your device and browser, and your rough location worked out from your IP address. If you’re in the EEA, the UK or Switzerland, they only do this after you accept them. The next section names each tool.

How we use and share it

Our legal bases in the EEA and the UK

• Replying to enquiries, holding calls and sending proposals: steps you’ve asked us to take before a contract, and our legitimate interest in answering business enquiries.
• Working with clients: carrying out our contract.
• Invoices and business records: our legal obligations.
• Keeping the site running and free of spam: our legitimate interest in a working, secure site.
• Analytics and advertising tools: your consent, which you can withdraw at any time.
• Job applications: steps you’ve asked us to take before a contract.

Who else gets your data

• The providers of the tools above. HubSpot processes data on our behalf. Google, Microsoft, Meta and LinkedIn also use data from their tools for their own purposes, such as measuring and targeting ads, under their own privacy policies.
• If you become a client, the specialists who work on your project, such as developers, see what they need for that work.
• Professional advisers, such as accountants, and authorities when the law requires it.

We don’t sell your personal data for money. The advertising tools do let Google, Microsoft, Meta and LinkedIn use data about your visit for ads, as described above, and you control that with the cookie banner and the opt-out links.

Data outside your country

We’re based in India, and most of our tools are run by companies in the United States. So wherever you are, your data is stored and used outside your country. These providers offer safeguards for moving data between countries, such as the European Commission’s standard contractual clauses, and several of them are certified under the EU-US Data Privacy Framework.

How long we keep it

• Enquiries, bookings and emails: while we’re talking. If you become a client, for the length of our work together and then for as long as Indian tax and accounting law requires us to keep business records. If we don’t end up working together, we delete them once we no longer need them to follow up, or sooner if you ask.
• Job applications: until we fill the role, unless you ask us to keep yours for future roles.
• Analytics and advertising data: for the periods each provider sets. You can clear these cookies in your browser at any time.
• Server logs: for the period HubSpot sets.

Your rights

Wherever you are

You can ask what personal data we hold about you, and ask us to correct or delete it.

In the EEA and the UK

You can also ask us to restrict how we use your data, object to our use of it, and get a copy in a format you can take elsewhere. Where we rely on your consent, you can withdraw it at any time. That doesn’t affect what we did before. You can complain to your local data protection authority, or in the UK to the Information Commissioner’s Office.

In India

You can ask for a summary of the data we hold about you and who we’ve shared it with, ask us to correct or erase it, and raise a grievance with our grievance officer. Once the main parts of the Digital Personal Data Protection Act, 2023 take effect, you can also nominate someone to use these rights for you, and, after using our grievance process, complain to the Data Protection Board of India.

How to ask

Email rishabh@roasexpert.com from the address you used with us, or tell us how we can check it’s you. We reply within one month.

Security, children and changes

Security

The site runs on HubSpot and every page loads over HTTPS. Only the people who need your data for the work can see it. No system is completely secure, so if a breach affects your data, we’ll tell you, and the authorities where the law requires it.

Children

This site is for businesses. We don’t knowingly collect data from anyone under 18. If you think a child has sent us personal data, email us and we’ll delete it.

Changes to this policy

When we change this policy, we’ll post the new version here and update the date at the top. If a change affects data you’ve already given us, we’ll tell you directly.

Contact

Westside Techno Consultants (ROAS Expert)
Ring Road 2, Bilaspur, Chhattisgarh 495001, India
rishabh@roasexpert.com

Grievance officer for India: Rishabh Gupta, at the same address and email. We reply to grievances within one month.